Travelers insurance auto claims
Travelers Auto Claims is available 24/7 and ready to help you with all your insurance needs. We offer a variety of products, including auto, home and business coverage. If you have questions about how we can assist with your claim or want to find out more about us, please contact us toll-free at 1-800-252-4633 or by using our website's online contact form here: https://www.travelersautoinsurance.com/ContactUs/ContactUsForm
How do I contact Travelers Auto Claims?
If you have a claim and would like to speak with one of our claims representatives, please call us at 1-800-252-4633. We can be reached 24 hours a day, 7 days a week, including holidays.
If you prefer not to talk on the phone, you can also email us at [email protected] or fill out our online form here.
To contact us, please call 1-800-252-4633.
To contact us, please call 1-800-252-4633. Our agents are available 24/7 to answer any questions you have about your policy or claim.
If you prefer to correspond via email, please do so at firstname.lastname@example.org.
Our mailing address is: 123 Main Street, City, State Zip Code
How do I start a new auto claim?
To start a new auto claim, you can call Travelers’ toll-free number: 1-800-252-4633.
Once you reach a Travelers representative, they will ask you to provide information such as your name and contact information, the vehicle’s make and model, how many miles are on the car, where it was parked when it was damaged and what caused the damage. They may also ask for any photos or videos of the incident.
To start a new auto claim, please call 1-800-252-4633 and we'll help you start the process.
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How do I check the status of an existing auto claim?
If you have questions about how to check the status of an existing auto claim, contact us at 1-800-252-4633. You can also check the status of your auto claim online or by logging into your account.
To check on an existing auto claim, please call 1-800-252-4633.
To check the status of an existing auto claim, please call 1-800-252-4633. You can also log in to our secure online portal at www.travelers.com/account to view your claims information, including the status of your claim and details about upcoming payments.
To check on an existing auto claim by fax, please forward a letter with your claim number and date of loss (the date you were involved in an accident) to 1-800-252-4633
What is the total loss process?
The total loss process is the process that begins when your vehicle is declared a total loss. When your insurer assesses the damage, they may determine that it’s not worth repairing, which means your car or truck will be considered “totaled.” At this point, you can choose to have the car repaired at an estimated cost of repair and selling price (referred to as “actual cash value”) or accept a settlement offer for an agreed upon amount of money.
If you choose to repair, you'll need more than just insurance coverage—you'll also need proof of financial responsibility in order to obtain an inspection sticker required by all states except New Hampshire and Massachusetts.
Depending on your coverage, if we determine that your vehicle has been deemed a total loss (also known as "totaled"), your policy will pay to repair or replace it. You may be able to keep the vehicle for no additional charge if it's beyond economical repair.
Partially damaged vehicles may be repaired, but only after a thorough inspection by an insurance adjuster.
If we determine that your vehicle should be deemed a total loss (also known as "totaled"), we'll pay to repair or replace it. You may be able to keep your vehicle for no additional charge if it's beyond economical repair and you agree with our decision.
What is Diminished Value?
What is Diminished Value?
Diminished Value is a payment above and beyond your payment for repairs, which is meant to compensate you for the difference in value between your vehicle pre and post-accident. The concept of diminished value was first established by the courts as a principle within negligence law. In other words, if someone has been injured by another's actions (such as an auto accident), they can sue to recover their diminished value to the extent that their injuries have reduced their ability to enjoy life as they did before that incident occurred -- even though there were no physical injuries sustained during the accident itself. In short: When you're hurt in an auto accident, it impacts more than just your body -- it also affects how you feel about yourself and how others perceive you. This loss of self-worth or self-esteem comes with its own costs (both financial and emotional) which should be addressed under certain circumstances via legal means like personal injury lawsuits against negligent drivers responsible for causing such damages through reckless driving practices such as speeding or texting while driving."
Depending on your coverage and what caused the accident, you may be eligible for Diminished Value. This is a payment above and beyond your payment for repairs, which is meant to compensate you for the difference in value between your vehicle pre and post-accident. If you've repaired the damage and want to pursue a diminished value assessment, we'll refer you to someone who specializes in this type of valuation or provide information about how to file with your state's transportation department so that they can issue an estimate of your diminished value based on state guidelines.
The insurance company will need to inspect the car before they will pay for your claim. If you've incurred a total loss, they'll probably offer cash value and salvage value rather than replacement cost.
If they don't offer full coverage, consider filing a complaint with the state's insurance department if you feel like they're not being fair or following their own rules on what is covered by insurance policies.
If you have questions about your auto claim, call us at 1-800-252-4633.