Who Appoints Insurance Ombudsman. The ombudservice for life & health insurance (olhi) has made a new appointment. The insurance regulator has appointed national insurance company director vasantha krishna as the insurance ombudsman for chennai in a move that also saw appointment for other regions, including kochi, hyderabad, mumbai, goa, ahmedabad and kolkata.
Internally, afca has promoted vicki carter and mervyn silverstein to ombudsman within the superannuation team, and qasim gilani to ombudsman in insurance. Dennis jooste will take over the role of ombudsman from brian martin with effect from 1st january 2012. An ombudsman is an official who is appointed by the government to investigate individual’s complaints against a company, financial institutions, businesses, organization, specially a government department or public entities and attempts to resolve the raised concerns either by process of mediation or giving recommendations.